Return, Refund & Warranty Policy

Last updated 7 September 2026  ·  The version in force on the date you place your order is the version that governs that order

We do not accept returns because you changed your mind, or because a part was chosen for the wrong vehicle at your end. We do accept them when the product is defective, damaged in transit, incorrect as delivered, or does not fit a vehicle we said it fits. The seven day period below is the window in which to raise such a claim.

A return is accepted where all of the following are true:

• The product is unused, uninstalled, and in original condition with all tags, manuals and packaging intact.
• The claim was raised inside the window above.
• One of these applies: the product is defective; it was damaged in transit; it is not the item ordered; or it does not fit a vehicle stated on our product page, or confirmed in writing by our team before you ordered.

We give fitment guidance. We cannot guarantee a fit for a vehicle we were not told about. To get it right, send us the make, model, year of manufacture, variant (ABS or non-ABS, BS4 or BS6, generation), and where possible the part number stamped on the part you are replacing.

Where our team confirms a fit in writing before you order, that confirmation binds us. If it turns out to be wrong, it is treated as an incorrect delivery under clause 2, whatever category the product falls in. The same applies where our product page states a fitment that is wrong.

For transit damage, missing item and wrong item claims, we need one continuous clip showing the sealed outer packaging, the shipping label, and the parcel being opened, with no cuts or edits. Every parcel is quality checked and sealed before dispatch, so without that footage courier liability cannot be established and the claim may not be accepted.

It is not required for a defect that appears on fitting, or for a fitment claim, and we will not ask you for one.

The products below cannot be returned because the fit was misjudged at your end, or because you changed your mind. A verified defect, transit damage, a wrong item, and a fitment error on our side are covered on every one of them.

Email info@rawtorque.in or WhatsApp +91 9446514691 inside the window, with your order ID, the reason, and photos or video. We respond with a decision within 2 business days, and if we decline we tell you which clause applies and why.

Please do not ship anything back before we confirm. We will give you the return address. Products must be sent in their original protective packaging so they are not damaged in return transit.

Where the fault is ours, we arrange the pickup or reimburse standard courier charges. In every other case return shipping is yours.

We deal in aftermarket and third party accessories, and each item is quality checked and dispatched to the order specification, so we do not exchange for size, compatibility or change of preference once an order has been delivered.

A replacement is processed where the product is verified defective, damaged in transit with valid unboxing proof, delivered incorrectly, or does not fit a vehicle we stated it fits.

Returned items are inspected and verified at our warehouse. Refunds are approved once the product is confirmed unused, uninstalled, in original condition with all tags, manuals and packaging intact, and free of any sign of installation, wear or misuse. Approved refunds reach your original payment method within 5 to 7 business days of verification.

• Cancelled before dispatch. Payment gateway transaction fees.
• Returned after dispatch. Two way shipping charges, to and from our warehouse.
• Refused, undelivered or RTO parcels caused by customer side issues such as an incorrect address, unavailability, or refusal to accept delivery. Two way shipping and handling charges, plus any additional logistics or operational cost incurred.
• Nothing at all where the fault is ours. No restocking fee and no shipping deduction applies on a verified defect, transit damage, a wrong item, or a fitment error on our side.

COD and partial COD orders are refunded by UPI or bank transfer to the person named on the order, since there is no card payment to reverse. On a partial COD order the online advance is refunded net of the deductions above.

Pre-orders cancelled before dispatch are refunded in full less the payment gateway fee, with no restocking fee.

Where one item is returned from a multi item order and the remaining order no longer qualifies for free shipping, the actual shipping cost is deducted.

A restocking fee of up to 20% of the order value, or the actual two way shipping and handling cost if that is higher, applies to eligible returns and to cancellations made after dispatch. It covers the logistics, quality inspection and repackaging costs incurred.

It does not apply where the return is due to a defect, transit damage, a wrong item, or a fitment error on our side.

Shipping costs, customs duties, import taxes and handling fees are borne by the buyer. All international sales are final, and returns, exchanges and cancellations are not accepted once the order has been dispatched.

A refund is considered only where the product received is proven to be defective, incorrect, or not a fit for a vehicle we stated it fits, subject to verification by our support team. In those verified cases the refund excludes all shipping, customs and transaction costs incurred.

Every branded product sold by Rawtorque is genuine and carries the manufacturer's standard warranty, on the manufacturer's terms and conditions. Rawtorque does not add a warranty of its own.

Warranty claims are raised with the manufacturer or their authorised service partner. Our team will guide you through the process or connect you with the right contact. Coverage, duration and claim approval are the manufacturer's decision, and we are not responsible for their decisions or delays.

Wear items are not warranty items. Brake pads, brake shoes, discs and rotors, chains and sprockets, filters, bulbs, clutch plates, tyres, oils and other consumables wear out in normal use.

No warranty applies to damage caused by incorrect installation, competition or track use, accident damage, or modification. Warranty never covers fitment or labour charges, or any consequential loss.

We decide every claim within 2 business days of receiving it, and give the reason in writing.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. Disputes are subject to the jurisdiction of the courts at Pathanamthitta, Kerala.

We may update this policy at any time. The version in force on the date you place your order is the version that governs that order.

Questions about a return, a refund or a warranty claim, our team is here for it.

info@rawtorque.in  ·  +91 9446514691  ·  Monday to Saturday, 10 AM to 6 PM