Common Questions Before Contacting Us
When will my order be delivered?
Most in-stock orders dispatch in 1–2 working days. Delivery typically takes 3–7 days depending on your location. You’ll receive a tracking link once shipped.
How do I return a product?
Returns are accepted within 5 days of delivery for unused, uninstalled items in original packaging. Start a request via info@rawtorque.in or WhatsApp +91 7012708921. Include your order ID and photos/video of the item and packaging.
What if the product doesn’t fit my bike?
If there’s a fitment issue, contact us within 48 hours of delivery with photos/video (unboxing proof helps). We’ll guide you through an exchange/return if eligible.
Do you offer installation help?
Yes. We provide install guidance and can recommend trusted workshops. Message us with your bike model and the product you purchased.
How do pre-orders work?
Pre-order items are reserved and shipped as soon as new stock arrives. Typical lead time: 10–25 working days (varies by brand). We’ll notify you of any updates.
Is warranty included?
Most products carry manufacturer warranty (e.g., Maddog, CarbonRacing, LCB). Claims are processed via the brand; we’ll assist you with the steps.
Which payment methods are supported?
UPI, debit/credit cards, net banking, wallets, and COD on select pin codes. Checkout is encrypted and secure.