Privacy policy

At Rawtorque, we value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

Personal details: such as your name, phone number, billing/shipping address, and email ID.

Payment information: processed securely through third-party gateways like Razorpay, Shopify Payments, or equivalent. We do not store your full credit/debit card details.

Device and analytics data: including IP address, browser type, and usage statistics via cookies or Shopify analytics tools.

Order and communication history: to process purchases, refunds, and provide support.

2. How We Use Your Information

Your data is used to:

Process and fulfill your orders efficiently.

Communicate order updates, shipping status, and support information.

Improve website functionality, experience, and product offerings.

Prevent fraudulent transactions and ensure platform security.

Comply with applicable tax, legal, and accounting requirements.

We never sell, rent, or trade your personal information to any third party for marketing purposes.

3. Information Sharing

We may share limited data only with:

Trusted service providers (e.g. courier partners, payment gateways, hosting platforms) strictly for order processing.

Legal authorities when required to comply with applicable laws or court orders.

Analytics and marketing partners to improve user experience - in accordance with their privacy standards.

All partners handling personal data are bound by confidentiality and data protection obligations.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance browsing experience and analytics.
Cookies help us:

Remember your preferences and cart details.

Analyze visitor behavior and traffic patterns.

Provide personalized recommendations.

You can disable cookies in your browser settings, but certain site functions may not work as intended.

5. Data Security

We use secure servers, SSL encryption, and access controls to protect your personal data.
While no system is completely foolproof, we follow industry-standard practices to minimize risks of data misuse, unauthorized access, or loss.

6. Data Retention

We retain your information for as long as necessary to:

Fulfill orders and provide after-sales service.

Meet legal, accounting, or tax obligations.

Maintain accurate business records.

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

You may request to:

Access, update, or delete your personal information.

Withdraw consent for marketing communications.

All such requests can be directed to info@rawtorque.in .

8. Third-Party Links

Our website may contain links to third-party websites or product listings.
We are not responsible for the privacy practices, content, or data policies of those websites.
We recommend reviewing their privacy statements before engaging with them.

9. Policy Updates

Rawtorque reserves the right to modify or update this Privacy Policy at any time.
Any significant changes will be reflected with an updated “Effective Date” at the top of this page.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
📧 info@rawtorque.in

📞 9446514691
📍 Rawtorque, Mezhuveli P.O, Pathanamthitta, KL, 689507, IN